Blog
Practical analysis across four pillars: build vs buy decisions, industry-specific CRM, development best practice, and the technology trends shaping modern platforms.
Is your team battling workarounds, bloated licence fees, and compliance headaches? Here are seven clear signals that your off-the-shelf CRM is holding your business back, and what to do about it.
What actually happens when you commission a bespoke CRM? This guide walks through the six phases of development, from initial discovery through to launch and ongoing support, so you know exactly what to expect.
A practical 2026 guide to CRM requirements gathering for UK SMEs. Covers stakeholder workshops, user stories, ISO 25010 non-functional requirements, MoSCoW prioritisation, UK regulatory obligations, and a nine-step practitioner process with a downloadable template.
Your CRM holds your most sensitive customer data. This comprehensive guide explains how UK GDPR requirements affect CRM systems, where off-the-shelf platforms fall short, and how to build compliance in from the start.
A 2026 guide for UK recruitment agencies on choosing a CRM that meets the Conduct Regulations 2003, UK GDPR, IR35, and right to work duties. Compares bespoke and off-the-shelf platforms, with a fair look at Bullhorn, Vincere, Firefish, Mercury xRM, and RDB ProNet.
A 2026 guide for UK IFA firms on choosing a CRM that meets FCA Consumer Duty, SYSC record-keeping, operational resilience, and UK GDPR obligations. Compares bespoke and off-the-shelf platforms, with a six-capability specification and a practical switching playbook.