Blog
Practical analysis across four pillars: build vs buy decisions, industry-specific CRM, development best practice, and the technology trends shaping modern platforms.
A practical 2026 guide to choosing a CRM for UK law firms: how a CRM differs from case management, the SRA, AML and UK GDPR obligations it must respect, and when a bespoke build beats off-the-shelf.
The Data (Use and Access) Act 2025 amends UK GDPR, the Data Protection Act 2018 and PECR, and its data protection changes are now in force. This guide explains what each change, from recognised legitimate interests to automated decisions and the new complaints duty, means for your CRM.
What does a recruitment CRM really cost? We checked UK list prices in September 2026, set out the costs that never appear on pricing pages, and modelled five-year totals for agencies with 15, 40, 80 and 150 consultants, renting versus owning, including where renting is the cheaper choice.
An honest UK comparison of bespoke CRM and off-the-shelf platforms such as Salesforce, HubSpot and Dynamics 365, covering features, three-year costs and compliance.
What a bespoke CRM costs in the UK in 2026: our published build bands, typical monthly running costs and an illustrative three-year comparison with SaaS licences.
A practical 2026 guide to choosing a CRM for UK charities and non-profits: automating Gift Aid and GASDS claims, evidencing donor consent under UK GDPR and the new soft opt-in, tracking restricted funds, and when a bespoke build beats off-the-shelf.
A practical 2026 guide to choosing a CRM for UK construction companies: handling CIS deductions, the VAT reverse charge, retention and job costing, plus when a bespoke build beats off-the-shelf.
A practical framework for UK businesses deciding whether to build a bespoke CRM or buy off-the-shelf software in 2026, with a worked three-year cost model, the UK data protection and sector rules that matter, and a decision checklist.
Is your team battling workarounds, bloated licence fees, and compliance headaches? Here are seven clear signals that your off-the-shelf CRM is holding your business back, and what to do about it.
What actually happens when you commission a bespoke CRM? This guide walks through the six phases of development, from initial discovery through to launch and ongoing support, so you know exactly what to expect.