Support & Maintenance
The team that built your CRM, maintaining it for the long term
Most CRM development firms hand over and disappear. We stay as the single technical team who knows your system, your data model, and your workflows.
Support Plans
Ongoing support at the level your business needs
Three tiers of coverage to match your risk tolerance and pace of change. Full plan details are on our pricing page.
Essential
Suitable for stable systems with occasional change requests.
- Response: Next business day
- Changes: 2 minor changes
- Reporting: Quarterly summary
- Deployment support
- Proactive monitoring
Standard
The right balance for most growing businesses.
- Response: 4 business hours
- Changes: 5 changes/month
- Reporting: Monthly report
- Deployment support
- Proactive monitoring
Priority
For regulated businesses where system downtime is not an option.
- Response: 1 business hour
- Changes: Unlimited changes
- Reporting: Weekly dashboard
- Deployment support
- Proactive monitoring
What’s Covered
Everything needed to keep your CRM healthy
Bug Fixes & Patches
Critical bugs addressed within hours on Priority plans, next day on Standard. No waiting weeks for a contractor to become available.
Feature Enhancements
New fields, screens, automated workflows, and reports as your business evolves. Changes scoped, approved, and deployed within your plan allowance.
Security Updates
Dependency updates, vulnerability patching, and quarterly security reviews. Your CRM stays compliant with evolving GDPR and sector requirements.
Performance Monitoring
Database query optimisation, slow-query alerts, and uptime monitoring. We identify and fix performance degradation before your team notices it.
Data Management
Schema migrations, data cleanup, deduplication, and export assistance. Your data model grows cleanly as your requirements change.
Proactive Reviews
Quarterly system reviews with usage reports and forward-looking recommendations. We flag issues before they become incidents.
Why It Matters
The handover problem
“The average CRM project is handed over with six-month-old documentation. Twelve months later, the development team who built it no longer exists. You’re left with a system nobody fully understands.”
Single point of contact
One team who knows your system end-to-end. No re-explaining your data model to a new contractor every time something needs fixing.
Documentation kept current
We update system documentation with every change. Your runbook reflects what the system actually does today, not what it did at launch.
Build team continuity
The same engineers who architected your CRM handle your ongoing support. Institutional knowledge stays in the relationship, not a ticket system.
Keep Your CRM Healthy
Keep your CRM healthy
Talk to us about a support plan that matches your business’s risk tolerance and pace of change. No lock-in contracts, just rolling monthly agreements.
Discuss a Support Plan