Connect your CRM to the systems your team already uses

A simple integration (for example, inbound webhook from a web form into CRM contact creation) is typically £2,500 to £5,000. A standard bidirectional integration (CRM to accounting, CRM to email marketing) is usually £5,000 to £15,000. Complex multi-directional integrations with real-time sync, error handling, and conflict resolution run £15,000 to £35,000. Each integration is scoped and fixed-priced before work starts.

A well-scoped integration between two modern systems with proper API documentation takes 2 to 4 weeks. Integrations with legacy systems, batch-only data exchange, or undocumented APIs take 4 to 8 weeks. Integrations with authentication constraints (OAuth, mutual TLS, IP whitelisting) add a week to the timeline for security review and approval.

Real-time APIs are the right choice for transactional data where immediate consistency matters, such as creating an invoice when a deal is marked as won. Scheduled batch sync is the right choice for reporting data, bulk updates, or systems without real-time API support. Webhooks are the right choice for event-driven updates. We choose during discovery based on your data volume, latency requirements, and system capabilities.

Every integration includes automatic retry for transient failures (network timeouts, rate limits), dead-letter queues for persistent errors, and clear alerting when human intervention is needed. Errors are logged with enough context to diagnose the root cause, and the monitoring dashboard shows throughput, error rates, and latency so your team knows immediately if something stops working.

Yes, provided the in-house system exposes some form of interface: REST API, SOAP, database view, file-based exchange, or webhook capability. We have built integrations against legacy systems, proprietary databases, and bespoke platforms with no formal API. The complexity scales with how closed the system is, and we scope that explicitly during discovery.

You do. Integration code is delivered to your GitHub or GitLab organisation under a permissive licence. If you want to bring integration maintenance in-house or move it to another provider, you can do so without our involvement or permission. We offer ongoing support contracts because continuity is valuable, not because the code is locked up.

Credentials are stored in a managed secrets service (AWS Secrets Manager, Azure Key Vault, or HashiCorp Vault) with automatic rotation where the remote system supports it. OAuth flows use short-lived tokens with proper refresh handling. Webhook endpoints are signed and validated. All transit is TLS 1.3. Security approach is documented in the integration runbook.

Integrations are designed to handle versioning: we target specific API versions with explicit upgrade paths, monitor vendor deprecation notices, and include API change risk in ongoing support contracts. Where the remote vendor makes breaking changes, we handle the upgrade as part of the support retainer or as a one-off enhancement.