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Insights and guides for CRM decision-makers

Practical analysis across four pillars: build vs buy decisions, industry-specific CRM, development best practice, and the technology trends shaping modern platforms.

Abstract 3D render of UK data compliance chambers, brass checkpoint gateways, and structured audit conduits for the Data Use and Access Act 2025

Technology & Trends

The Data (Use and Access) Act 2025 and Your CRM: A 2026 UK Guide

The Data (Use and Access) Act 2025 amends UK GDPR, the Data Protection Act 2018 and PECR, and its data protection changes are now in force. This guide explains what each change, from recognised legitimate interests to automated decisions and the new complaints duty, means for your CRM.

22 September 202626 min readBespokeCRMs Team

Abstract compliance 3D render representing secure data vaults and UK GDPR regulations in a bespoke CRM system.

Technology & Trends

CRM and GDPR: A UK Business Compliance Guide for 2026

Your CRM holds your most sensitive customer data. This comprehensive guide explains how UK GDPR requirements affect CRM systems, where off-the-shelf platforms fall short, and how to build compliance in from the start.

16 April 202614 min readBespokeCRMs Team